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SANDSIV and Cemantica announce strategic partnership to enhance global CX solutions
Countdown to Consumer Duty: What does it mean for Customer Experience?
How can you embed Consumer Duty in your organization?
The Power of AI in Customer Experience 2024
Learn more about the Cemantica platform with our CX brochures to download. Watch CX videos of past CX events, webinars and interviews with CX experts and your peers to catch up on opinions and what others are doing in customer experience. Take a few minutes from your day to read CX blogs from our team of experts and guest authors who share thoughts and news on the latest trends in customer experience. Go deeper and download CX whitepapers and CX guides to qualify and expand your methodology. Keep up to date with our news with CX press releases.
Head to our Training area where you’ll find a rich CX Learning program of Lessons, Bootcamps and Masterclasses, designed to help you take practical steps in upskilling.
28 Feb 24
How CX Strategy Shapes a Winning Business Model
This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation.
19 Mar 24
Journey Mapping Fundamentals
This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important.
09 Apr 24
Customer Journey Mapping Bootcamp (USA)
Through this practical hands-on Journey Mapping bootcamp, we will bring our customer experience consulting expertise to help you detect, analyze and shape CX within your organization.
16 Apr 24
CX Professional Masterclass
This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.
11 Jun 24
18 Jun 24
How to turn Journey Mapping into Actionable Insights
This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights.
20 Jun 24
CCXP Training Workshop
One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.
18 Sep 24
24 Sep 24
26 Sep 24
30 Sep 24
08 Oct 24
19 Nov 24
26 Nov 24
28 Nov 24
Let’s make this happen.
Bring your Customer Experience strategy to life with Cemantica
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